Important Documents
Below you will find links to download our insurance details, terms & conditions and customer complaints procedure, plus our Arb Approved and Trustmark certificates, followed by our debt collection system and the privacy/cookie policies of our site.
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Debt Collection System
Our Terms & Conditions (in addition to the original quotation forms and invoices provided) clearly define that payment for work carried out is due upon completion of work unless agreed otherwise. Exceptions may be agreed upon mitigating circumstances or factors surrounding the accounting processes for commercial customers. In the event that payment is not provided within the allocated window of time, the following process may be administered: • Initial follow-up contact will be made to ensure the customer remains satisfied with the work and is well. This may be carried out through a phone call for verbal confirmation. • Next, a clear prompt regarding the outstanding payment will be provided; this will be presented through email or message for written confirmation. The relevant invoice will be resent as an attachment for the avoidance of doubt. • Should a customer remain in the midst of mitigating circumstances, a settlement may be discussed in the best interest of resolution for both parties involved. • If a customer remains unwilling to discuss the matter of an unresolved invoice for an extended period of time, Deadwood Arborists Tree Care Specialists Ltd. may seek the services of Small Claims Court to recover the balance owed. Deadwood Arborists Tree Care Specialists Ltd. intend to pursue the above methods as a last resort option to facilitate the payment for works completed. It is our intent that as we act with integrity and professionalism, our terms & conditions will be met with all customers.
Privacy & Cookies
Privacy Policy for Deadwood Arborists At Deadwood Arborists, accessible from https://deadwoodtreeservices.co.uk, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect information about you when you use our website and services. 1. Information We Collect We may collect the following types of personal data: Contact Information: Your name, email address, phone number, and mailing address when you reach out to us for inquiries or to book our tree services. Transaction Information: Details about services you have purchased, including payment information (handled by a third-party payment processor). Website Usage Data: Information about your visit to our website, including IP address, browser type, pages viewed, and time spent on each page. This may include data collected through cookies or similar technologies (see our Cookie Policy). Marketing Data: Your preferences for receiving marketing materials and your communication preferences. 2. How We Use Your Information We use your personal data for the following purposes: To provide and manage our tree services: Including consultations, tree surgery, and follow-up services. To communicate with you: Responding to inquiries, providing quotes, scheduling services, and offering customer support. For marketing purposes: With your consent, we may send promotional emails about our services or campaigns, such as the 'Plant More Trees' initiative. To improve our website: Analyzing website traffic and user interactions to enhance user experience and functionality. 3. Legal Basis for Processing We process your personal data based on the following legal grounds: Consent: When you provide us with consent to use your data for specific purposes, such as receiving marketing communications. Contractual Obligation: To fulfill the terms of any agreement or contract with you (e.g., providing tree surgery services). Legitimate Interest: To improve our services, manage customer relationships, and operate our business. Legal Obligation: To comply with legal requirements, such as maintaining financial records. 4. How We Share Your Information We may share your personal data with the following parties: Service Providers: Third-party companies that assist us in operating our website, processing payments, or delivering services (e.g., payment processors, email platforms). For example, details on how Google have access to and may use your personal data from the access consented can be checked here. Legal Authorities: If required by law, we may disclose your data to government authorities or legal bodies. We do not sell or rent your personal data to third parties. 5. Your Rights Under GDPR If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data: Right to Access: You can request a copy of the data we hold about you. Right to Rectification: You can ask us to correct inaccurate or incomplete data. Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data, subject to certain conditions. Right to Restriction of Processing: You can ask us to limit the processing of your data under certain circumstances. Right to Data Portability: You can request your data in a commonly used format and transfer it to another service provider. Right to Object: You can object to the processing of your data for marketing purposes or on grounds relating to your particular situation. To exercise any of these rights, please contact us at deadwoodarborists@gmail.com. 6. Data Retention We retain personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law (e.g., tax and accounting obligations). 7. Security of Your Information We take the security of your data seriously and use appropriate technical and organizational measures to protect it from unauthorized access, loss, or damage. However, no method of transmission over the internet or method of storage is 100% secure, and we cannot guarantee absolute security. 8. Cookies and Tracking Technologies Our website uses cookies to collect information about how visitors use the site. For more details on how we use cookies and how you can control your preferences, please refer to our Cookie Policy. 9. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit. 10. Changes to This Privacy Policy We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. 11. Contact Us If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at: Deadwood Arborists Email: deadwoodarborists@gmail.com Phone: 0151 216 3898 | 07736298078 Cookie Policy for Deadwood Arborists At Deadwood Arborists, accessible from https://deadwoodtreeservices.co.uk, we use cookies and similar technologies to improve your experience on our website. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences. 1. What Are Cookies? Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device, track your actions on the site, and remember your preferences for future visits. 2. Types of Cookies We Use We use the following types of cookies on our website: Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionalities like security, network management, and accessibility. Without these cookies, certain parts of the site may not work as intended. Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently. The data is collected anonymously and helps us understand how users interact with our site, allowing us to improve performance and functionality. Marketing Cookies: These cookies track your online activity to help us and third-party advertising networks deliver personalized content and advertisements based on your browsing habits. They may be set by third-party services that appear on our pages, such as social media platforms or ad networks. 3. How We Use Cookies We use cookies to: Enhance Website Functionality: Cookies help ensure that our site functions as intended, including remembering your preferences and improving user experience. Analyze Website Performance: Analytics cookies help us understand how visitors interact with our website, which allows us to identify areas for improvement. Personalize Content and Ads: Marketing cookies enable us to tailor advertisements and content to your interests, ensuring that the ads you see are relevant to you. 4. Third-Party Cookies In some cases, we may use third-party cookies provided by trusted partners, such as Google Analytics or advertising networks. These third-party services may collect data from you to provide insights on website performance or show targeted ads. We encourage you to review the privacy policies of any third-party providers for more information on how they handle your data. 5. Managing Your Cookie Preferences You can control and manage cookies in several ways: Consent Banner: When you first visit our website, a cookie banner will appear, allowing you to accept all cookies, reject non-essential cookies, or customize your preferences. Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to block or delete cookies. However, if you disable certain cookies, some parts of our website may not function properly. Opt-Out Options: For analytics and advertising cookies, you can also opt-out directly through services like Google Analytics Opt-out or use Your Online Choices to manage preferences for targeted advertising. 6. Cookie Duration Cookies can either be session cookies or persistent cookies: Session Cookies: These cookies are temporary and expire once you close your browser. They help with site navigation and remembering temporary settings. Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They are used to remember your preferences and settings for future visits. 7. Updates to This Cookie Policy We may update this Cookie Policy from time to time to reflect changes in our use of cookies or legal requirements. The latest version will always be available on our website. 8. Contact Us If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us at: Deadwood Arborists Email: deadwoodarborists@gmail.com Phone: 0151 216 3898 | 07736298078